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LandWise Rural Resource Management

 

Standard Terms of Engagement

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These standard terms set out the basis upon which the agreed work will be carried out.

 

Description of the work agreed

 

Details of the work and confirmation of the brief will be set out in a letter relating specifically to the job concerned. The letter will refer to these general terms and the two should be read in conjunction.

 

Who will carry out the work?

 

The work will be carried out by LandWise Rural Resource Management Ltd.. The accompanying letter will specify who you will deal with and will provide contact details. The company may draw on help and advice from other specialists but this will not add to the costs payable by you unless agreed beforehand.

 

Charges and costs

 

Charges will be based on the time spent dealing with your case. This will include time relating to meetings with you and any other people required, researching the background and legal position relating to your matter, studying relevant papers, conducting surveys, writing reports and documents and dealing with correspondence and telephone calls as necessary.

 

Sometimes it can be difficult to give an accurate estimate of the total time required for a job. If for any reason the case proves to be more complex than anticipated, or additional demands arise that will add to the overall cost it will be discussed with you and a revised fee estimate provided for your agreement as appropriate.

 

In addition to time costs, reasonable expenses incurred in dealing with your case will be recharged. These will include travel costs and any meals and accommodation required in order to carry out the work. These will be charged at cost or at rates approved by HMRC. Mileage is currently charged at 45 pence per mile. Costs will not be incurred unless they are necessary. Where they are, they will be kept to a minimum.

 

Payment of bills

 

You will be sent an invoice for charges and expenses on completion of the agreed work. For larger jobs that extend over longer periods an interim invoice will be submitted each month or on a basis agreed in advance with you.

 

Invoices are to be paid within 28 days of issue and the company reserves the right to charge interest on outstanding payments at a rate of 4% per annum on a daily basis from the date the payment became due. 

 

Complaint Handling Procedure

 

If at any time you are not happy with the services provided please raise the matter directly with David Riddle, either personally or in writing and he will do whatever he can to resolve the issue. LandWise Rural Resource Management Ltd. is regulated by the Royal Institution of Chartered Surveyors and professional staff are personally bound by the RICS Rules of Conduct. These Rules define the professional, ethical and business standards that are expected of RICS Members and Firms. If David Riddle is unable to resolve the problem to your satisfaction you have the right to complain to the Ombudsman Service: Property. Details can be found on their website at: http://www.ombudsman-services.org/property.html .

 

Professional liability

 

You agree that you will not bring any claim in connection with the agreed work personally against any individual employed by, or associated with, the company. This restriction will not limit the liability of LandWise Rural Resource Management Ltd.

 

The company carries Professional Indemnity insurance of £250,000 arranged through a broker approved by the RICS.

 

Termination of contract

 

You may terminate your instructions in writing at any time if you decide you do not want LandWise Rural Resource Management Ltd. to continue to act for you.

 

The company may also decide to stop acting for you if any of the following situations arise:

 

  • you do not pay invoices or make an agreed payment when requested
  • you do not give clear or proper instructions
  • the company cannot continue to act for you without being in breach of the RICS Rules of Conduct or there has been an irretrievable breakdown of trust or confidence

 

If the contract is terminated in this way you will be responsible for paying legitimate charges and costs up until that point.

 

 

 

David Riddle                                                                                                   October 2011

Director